Easing the pain of your property claim

The claims concierge company working for you NOT the Insurer, delivering personalised buildings & contents claim support & restoration services.

Our Services

HOW WE CAN HELP YOU
Concierge agent
Claim Concierge

We provide a personal claim support service to help you with all aspects of your claim from initial mitigation and validation through to restoration.

We negotiate a complete scope of repairs and fair settlement on your behalf with your insurance company representative and so reducing much of the stress and hassle.

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Mitigation Service

We can take care of mitigation services by introducing the experts and professionals to help mitigate further damage and so reducing the impact of a claim event to you, your family, your property or your business.

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Restoration Service

Once our schedule is approved, we can then introduce the suppliers, experts and trades to get your property fully reinstated as soon as possible.

Could you manage your claim?

IF NOT, THEN WE CAN HELP YOU

Would you really have the time and expertise to effectively prepare and manage a property insurance claim?

If like many people, you are already terribly busy and the answer is likely to be no and so you face the very real risk of missing items that you could be entitled to under the terms and conditions of your insurance policy, as well as the possibility that your claim may be unfairly rejected by your insurer.

When making a claim, your insurer may ask you to provide quotes for all works, but do you know any experts and trades you trust who will know exactly what needs to be done in this situation? Is it even fair that you are given this responsibility to vet and select experts and trades? Getting this wrong could see you suffering undesirable consequences.

Your insurer may also appoint a surveyor or loss adjuster to act on their behalf who will visit your property to assess the damage and report back to insurer. The survey scope may be limited given a lack of time and equipment available during their visit. This could result in insufficient investigation with incorrect assumptions being made that could very easily wnd with an under scoped or worse still, repudiated claim.

It is not the responsibility of your insurer or their loss adjuster to fully substantiate and present your claim, but they may use any findings to reject it.

Remember that a loss adjuster is appointed by and works for your insurer.  A loss assessor works for you and helps to protect your interests during the claim, which is why we suggest using someone like us working on your side to protect your interest during such a stressful time?

Our Processes

WHAT WE DO TO HELP YOU

Survey, Scope & Mitigation

We survey your property to identify the detectable damage and proximate cause and provide a report including details of recommended mitigation and reinstatement work.

Negotiate & Agree

We negotiate with you, your insurer and their surveyor or loss adjuster to agree a complete scope of repairs and fair settlement.

Plan & organise

We plan with you and our approved suppliers, experts and trades to develop project requirements and delivery schedules and then oversee everything through to completion.

Monitor & Sign off

We continue to monitor progress of all agreed works through to completion and final sign off with customer satisfaction note.